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Sales Office Manager

1 month ago

Reading, Reading, United Kingdom RBH Hospitality Management Full time
Sales Office Manager

At RBH Hospitality Management, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey...

This is an exciting opportunity to be joining the Crowne Plaza Reading team to create and deliver true hospitality for both our guests and colleagues. Crowne Plaza Reading perfectly nestled amongst the trees on the bank of the River Thames and only 15 minutes walk away from the Reading Station and Reading town centre. The hotel is an elegant retreat primed for business success with 122 contemporary bedrooms and lavish banquets.

A DAY IN THE LIFE OF A SALES OFFICE MANAGER AT CROWNE PLAZA READING

What you'll be doing...

  • Ensure the smooth running of the Sales & Reservations department on a day-to-day basis, liaising between clients and all departments.
  • Provide mentoring, coaching and regular feedback to improve and manage team performance.
  • To support the Director of Sales with show rounds, proposals, and upselling.
  • Assess and respond to client inquiries in a prompt and professional manner.
  • Provide courteous and efficient service in bookings for rooms and food & beverage outlets and secure business at all times.
  • Provide fast, professional and friendly service to guests and customers by handling reservations, group bookings and contracts.
  • Create reservations and input via both telephone and email according to room and rate availability, ensuring that full and accurate details are obtained.
  • Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel's policy is adhered to at all times.
  • Accurate and timely responses to guests, clients and agents in line with our brand standards.
  • Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
  • To assist colleagues and other members of staff to create teamwork and quality service through communication.
  • To adopt a 'can do' attitude towards all aspects of customer service through a proactive and flexible approach to meeting customer needs.
WHAT WE NEED FROM YOU

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year
  • Uniforms
  • Free staff parking
  • In house complimentary gym or gym discounts
  • Training and Career progression opportunities
  • Recommend a Friend Scheme
  • Employee of the Month/ Year
  • 50% discounts on Food & Beverage across all IHG hotels
  • Service charge applied

To learn more about our full benefits package, click here to watch our employee benefits video.