Technical Service Administrator

6 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Infinity Recruitment Consultancy Limited Full time

Role Overview: Infinity Recruitment Consultancy Limited is seeking a Service Controller to join their team. This role offers a competitive salary and benefits package, including 22 days paid annual leave, pension, career progression, and O2 Benefits.

About You: To succeed in this role, you will need to be a highly organized and effective communicator with experience in a similar position. Your excellent customer service skills will enable you to build strong relationships with our clients and customers, while your technical knowledge will allow you to understand and resolve complex issues.

Responsibilities:

  1. Workload management: Manage the workload of the service engineers, ensuring that tasks are allocated efficiently and effectively.
  2. Communication: Communicate effectively with customers, updating them on repairs and resolving any issues that may arise.
  3. Feedback and performance analysis: Provide regular feedback to managers on service planning and overall performance, identifying areas for improvement.
  4. Administrative tasks: Manage internal invoicing and general supporting administration, along with other ad hoc duties.

Requirements: A minimum of [estimated] 5 years' experience as a Service Controller or in a similar role, with excellent communication and organizational skills, is essential for this position.



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