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Corporate Receptionist
2 months ago
Responsibilities:
* Provide exceptional customer service and ensure a 6-star level of guest experience
* Maintain a high level of professionalism and attention to detail
* Conduct team toolbox talks and briefings, including One-Team approach cross-training
* Attend and participate in weekly site team meetings
* Take ownership of the reception in its entirety, including health & safety, defects reporting, presentation standards, and promoting ideas to enhance the guest experience
* First point of contact for occupier services, including service requests reactive and non-reactive
* Key responsibility in disaster recovery and emergency planning and delivery
* Ability to prioritize in a fast-paced environment
* Willingness to attend training, including health & safety and compliance
* Champion, implement, and oversee our customer service package
* Undertake site welfare and image and uniform checks
* Complete weekly client reports
* Rota management
* Mentor and motivate staff to provide excellent customer service
* Ensure compliance with site procedures and oversee implementation
* Conduct and monitor staff appraisals, including HR / disciplinary issues
* Inductions, training, and development of staff
* Review and improve contract management performance
* Develop, build, and strengthen client relationships
* Report regularly to the Operations Manager and escalate any issues accordingly
* Ensure consistent growth in developing client add-on revenue and pipeline streams
* Support the operations team with recruitment/H&S activities/HR Processes/HR reports
Requirements:
* Excellent communication and dynamic interpersonal skills
* Innovative and proactive approach
* Previous proven track record in delivering outstanding world-class service within the industry
* Experience in a similar role, for example, Customer Service Manager, Front of House Manager, or Hospitality Manager
* Experience of managing teams
* Highly developed interpersonal skills to build and sustain effective working relationships
* Experience of staff appraisals/HR processes
* Proactive and ability to work well under pressure
* Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company cultures
* Must have strong organizational skills and proven experience in managing a team in a demanding, fast-paced environment
* Risk awareness
* Ability to liaise with the client, build solid working relationships, and manage conflicting priorities
* Good understanding and experience with all MS office and ability to deliver presentations and user guides
* SIA Licence preferred but not essential
What We Offer:
* Highly competitive salary within the corporate sector
* CPD-Bespoke Training, Learning & Development opportunities
* Licence Upskill- where applicable
* Perk Box- Employee discount scheme
* Laundry service for tailored uniform
* Cycle to Work Scheme
* Social events and activities
* Pension scheme
* Employee mental health assistance helpline
* Recognition schemes including our employee of the month programme
* Employee HSF Scheme
If you are a motivated and experienced receptionist looking for a new challenge, please apply with your CV and a cover letter outlining your experience and qualifications.
We look forward to hearing from you
