Bloomberg Network Engineer
4 weeks ago
Bloomberg's Technical Support specialists are the very best in global front line support. We seek an IT Support Analyst to join our team and provide platinum technical service to our clients.
Job DescriptionAs a Technical Support Specialist, you will communicate with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers.
We estimate that this role will pay approximately $100,000 - $130,000 per year, depending on experience and qualifications.
Requirements- Be a self-starter with a passion for technology and a desire to continue to learn
- Have proficiency at multitasking in a dynamic environment
- Be dedicated to providing exceptional customer service
- Support Bloomberg's software, network, and hardware offerings while coordinating with clients and partners
- Fix, supervise, handle, and maintain all Bloomberg's private IP network including connectivity and infrastructure
- Integrate and support Bloomberg products and services into our clients' environments including fixing and debugging application issues
- Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
- Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
- Multitask to prioritize a high volume of simultaneous calls, instant messages, and tickets, alongside team-related tasks and initiatives
We would love to see: Proven knowledge of telecommunication lines, basic network design, and security; CompTIA A+, CCNA or NET+ certification; Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyze data; Message protocols knowledge including FIX 4.
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