Retail Store Experience Expert
2 weeks ago
Becoming a part of the Burberry team means being part of a purpose-driven organization that strives for excellence in every aspect of its business. As a Retail Store Experience Expert, you will have the opportunity to inspire and train retail associates to deliver exceptional service and bring the Burberry brand to life.
Job DescriptionThis role requires a professional with previous experience in delivering sales, service, and product training within a luxury retail environment. The ideal candidate will have a strong understanding of adult learning principles and be able to design and deliver engaging training programs that meet the needs of our retail associates.
Key Responsibilities- Service Excellence Ambassador: Inspire and train retail associates to deliver outstanding service and bring the Burberry brand to life.
- Training Delivery: Deliver global sales associate retail training program in-store, focusing on service excellence and in-store delivery of brand, product, and service experiences.
- Training Champions: Train and oversee the performance of in-store training champions, providing feedback and coaching to ensure they are meeting their objectives.
- Onboarding Support: Assist with retail academy onboarding, local face-to-face onboarding, and monitor training and development of new starters throughout the 90-day induction period.
- Talent Development: Identify talent and provide feedback on people development opportunities in partnership with the store manager and regional director.
- Previous experience in delivering sales, service, and product training within a luxury retail environment.
- Awareness of store operations and retail systems.
- Adult learning qualification advantageous.
- Strong planning and organizational skills.
- Commercial awareness.
- Microsoft Office literate (to a high level).
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