Help Desk Professional

3 weeks ago


Solihull, Solihull, United Kingdom MFK Recruitment Full time

MFK Recruitment is seeking a highly skilled Help Desk Professional to join their team in Hampton, Middlesex.

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The successful candidate will receive an annual salary of £32,000 - £42,000, commensurate with experience and skills.

Job Summary\

This role involves providing technical support to users, assisting with the installation, support, and maintenance of IT hardware and systems, as well as conducting user training sessions to enhance self-sufficiency in resolving basic IT issues.

Responsibilities\
  • \
  • Respond to technical support requests from users, ensuring timely resolution of issues\
  • Support the installation, maintenance, and repair of IT hardware and systems\
  • Deliver user training sessions to improve IT knowledge and skills\
  • Escalate complex technical challenges to senior members of the department or third-party vendors\
  • Collaborate with the IT Systems Team to ensure smooth handovers and training\\/ul>

The company offers a competitive benefits package, including private medical insurance, death-in-service benefit insurance policy, Medicash healthcare cash plan, Pension Scheme, personal accident insurance, School fee remission, cycle to work scheme, lunch, sports facilities, and counselling.



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