Electrical Control Systems Specialist
17 hours ago
At EVAPCO, we are seeking an experienced Electrical Control Systems Specialist to join our team. In this role, you will be responsible for providing first-class customer service, technical support for our sales representative force, and serving as a liaison between internal Product Development and Marketing teams.
Key Responsibilities:- Provide timely and accurate responses to our representative sales force, ensuring that customer inquiries are resolved promptly and professionally.
- Work with Controls Engineers to determine the best solution to facilitate custom requests, collaborating closely to deliver exceptional results.
- Generate custom submittals to customer's requirements, utilizing your expertise to ensure that all necessary information is included.
- Answer technical questions from customers on various Evapco control products, showcasing your knowledge and expertise in electrical controls.
- Coordinate field service for start-up, commissioning, and troubleshooting, working closely with site integrators and on-site technicians to resolve issues efficiently.
- Assist Marketing in generating quality reports, remediation plans, and identifying necessary replacement parts to solve field issues, leveraging your analytical skills to drive business success.
- Participate in customer visits at Evapco Headquarters (Taneytown, MD) as a technical advisor facilitating electrical controls discussions, building strong relationships with customers and stakeholders.
- Further the electrical controls knowledge of Evapco Marketing and the Independent Sales Representatives, delivering training and development programs to enhance their skills and expertise.
- Ongoing travel to North American representative offices and customers, attending calls with customers, on-site technicians, or site integrators to handle inquiries on shipped projects.
- Ongoing travel to customer sites to provide technical support on electrical controls, resolving complex issues and ensuring high-quality outcomes.
- Bachelor's degree in engineering, preferably Electrical, with a strong foundation in electrical controls and systems.
- Must be able to communicate professionally & effectively, have strong attention to detail, consistent follow-through, and reliable documentation skills.
- This position may be filled at the entry level or with a person that has engineering experience, but requires a proven track record of delivering exceptional results.
- The position will be onsite in York, PA with occasional visits required to the Taneytown, MD Evapco headquarters facility.
- Candidates should expect travel 10-20% of the time to various conferences, customer locations, job sites, and manufacturing facilities.
- A competitive base salary of $80,000 - $110,000 per year, plus profit sharing and excellent benefits, including an ESOP program.
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