Desktop Support Specialist

2 weeks ago

Wembley, United Kingdom Capita Full time

About the Role:

We are seeking a skilled Desktop Support Specialist to join our team at Capita. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for desktop computers, laptops, and peripheral equipment.

Key Responsibilities:

  • Providing technical support and maintenance for desktop computers, laptops, and peripheral equipment
  • Installing, configuring, and ensuring the on-going usability of desktop computers, peripheral equipment, and software
  • Performing general preventative and remedial maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment
  • Providing user data and application recovery
  • Using diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
  • Maintaining awareness of current processes, updates, and other information through regular team communication
  • Familiarizing users on basic software, hardware, and peripheral device operation
  • Working with vendor support contacts to resolve technical issues within the desktop environment
  • Escalating issues to the relevant person/team, when appropriate, to resolve issues within SLA
  • Performing work in compliance with specified warranty requirements and liaising with warranty suppliers to effect repairs

About Capita:

Capita is a leading provider of technology and software solutions. We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services.

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a leading technology and software solutions provider
  • A collaborative and dynamic work environment
  • The chance to develop your skills and career in a rapidly evolving industry

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