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Maintenance Technician

2 months ago

Haverhill, Suffolk, United Kingdom M Group Services Full time

{"h1": "Smart Maintenance Engineer Role", "p": "As a Smart Maintenance Engineer at M Group Services, you will play a vital role in supporting our business by visiting various properties throughout the day to undertake work on Smart Meters. You will use a handheld device to carry out tasks, and once completed, you will record all details on the tablet, allowing records of new and existing customers to be updated. This is a non-technical role, and no previous technical qualifications are required. Your activities will include re-communication processes on Gas and Electric Smart Meters, re-joining smart devices to the network, exchanging batteries on gas token meters, and installation of high gain aerials on externals of the property using ladders. You will also be required to complete site surveys and other supporting work that requires a field-based engineer to visit properties.

You will be contracted to work 40 hours over Monday-Friday, consisting of shifts between 08:00-20:00. Due to the nature of the work, successful applicants must pass a Colour sight deficiency test and hold a full UK driving license (no more than 6 points).

Key Responsibilities:

* Flexibility to adapt working hours to meet customer/client requirements.
* Provide excellent Customer Service to meet the standards expected of M Group.
* Adhere to strict health & safety guidelines.
* Calling customers to advise time of arrival.
* Provide accurate information and data via tablet.
* Promote MDS image at all times.
* Be able to recognise health & safety risks and report accordingly.
* Carry out ad-hoc work as and when requested, such as surveys or verifying customer details.
* Achieve and exceed work performance targets and adhere to ISO 9002 procedures.
* Other duties may be undertaken as and when required, particularly when new business is gained.

What You'll Bring to the Role:

* Good geographical knowledge of local and surrounding areas.
* Ability to learn quickly and grasp new tasks/opportunities.
* Ability to use hand & 18v power tools.
* Experience of using handheld tools.
* Ability to lift, carry and climb ladders, ensuring conformance to health and safety requirements.
* Self-motivated and organised as this is a lone working role.
* Dedicated to the provision of excellent customer services.

What We Can Offer You:

* 20 days holiday + 8 bank holidays.
* Tools, Uniform, and Company Vehicle provided.
* Eye care vouchers.
* Online GP Service, 24 hours a day, 365 days a year.
* Access to our Employee Assistance Programme.
* Recommend a Friend and Earn scheme.
* Reward & Recognition Scheme.
* Access to My Rewards, which provides amazing reductions on thousands of purchases including mobile phone, utility bill & top retail brand discounts.

If you are a motivated and organised individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.

Please note that this job description is a summary of the main responsibilities of the job. It is not intended to be a comprehensive or exhaustive list of tasks, duties, or responsibilities.

M Group Services is an equal opportunities employer and welcomes applications from all qualified candidates.

We are committed to diversity and inclusion and aim to create a workplace that is free from discrimination, harassment, and bullying.

If you require any reasonable adjustments to be made during the recruitment process, please let us know.

We are an equal opportunities employer and welcome applications from all qualified candidates.

Thank you for considering this opportunity to join our team.

Best regards, M Group Services.