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Service Engineer

2 months ago


Belfast, United Kingdom Johnson Controls International Full time

About Johnson Controls International

Johnson Controls International is a global leader in the Fire & Security sector, renowned for its cutting-edge technology and innovative solutions. As a business, we own a portfolio of fire & security brands, including Tyco, ADT, WOT, Esotec, and more.

Job Summary

We are seeking a highly skilled Service Engineer to join our ADT brand team. As a Service Engineer, you will be responsible for servicing Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems to the relevant industry standards. You will provide exceptional customer service with industry-leading technical knowledge, identifying and rectifying problems before they occur.

Key Responsibilities

  • Provide excellent customer service to exceed the expectations and requirements of both internal and external customers, establishing and maintaining effective relationships.

  • Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.

  • Ensure time is managed efficiently and jobs are prioritized correctly.

  • Correctly complete Engineer work reports, handover certificates/BSIA certificates or checklist as appropriate.

Requirements

  • Experience within the Fire & Security industry.

  • Driving license.

  • Ability to lift and climb ladders.

  • Previous experience working in a customer-facing environment.

What We Offer

  • Competitive basic salary with excellent additional earnings potential.

  • Overtime – as required.

  • Generous callout payments – Best in the industry.

  • Travel Time – Averaging 3% of basic salary.

  • Engineering Commission scheme – Averaging 7% of basic salary.

  • Sales referral incentive scheme.

  • Pension – we match up to 7%.

  • 25 days holiday plus 10 bank holidays.

  • Company Vehicle, uniform, all PPE, tools, and ongoing training provided.

  • Industry-leading Health & Safety and an employee assistance program.

  • Career progression opportunities – newly introduced Engineering career ladder 2022.

  • Our team average 20+ years length of service.

  • The opportunity to become a valued member of our Winning Team.

  • Staff referral scheme up to £2,000.

  • Rewards & recognition programmes.