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Facilities Management Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom GRAHAM ASSET MANAGEMENT LIMITED Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Service Operator. As a key member of our service delivery team, you will play a crucial role in ensuring smooth communication and efficient job management between our clients and engineers.

Key Responsibilities
  • Client and Engineer Liaison: Act as the main interface between clients and our maintenance team, using in-house software to facilitate communication.
  • Job Management: Log and track calls and jobs through our helpdesk software (IFS), addressing requests received by phone, email, or in person.
  • Order Processing: Generate purchase orders for engineers and subcontractors as needed.
  • Customer Service: Address client and subcontractor queries and complaints as the first point of contact, resolving issues professionally and promptly.
  • Performance Monitoring: Oversee job progress against KPIs, manage response and rectification times, and apply escalation procedures when required.
  • Data Management: Keep internal systems updated, produce daily/weekly reports, and ensure data accuracy for client and management review.
  • Administrative Support: Handle general administrative tasks and communications to support effective service delivery.
What We're Looking For

We are looking for a proactive and detail-oriented individual who excels in administrative tasks and has a commitment to delivering high-quality service. If you have relevant experience and are ready to contribute to our dynamic team, we would love to hear from you.

Essential Criteria:

  • Experience: At least 1 year of prior experience in an administrative role.
  • Communication: Strong team player with excellent communication skills.
  • IT Skills: Proficiency in Microsoft Outlook and Excel.

Desirable Criteria:

  • Software Experience: Experience with bespoke software or databases.
  • Industry Knowledge: Familiarity with the facilities management industry.

We are committed to developing a diverse and inclusive workforce and particularly welcome applications from females and individuals from a minority ethnic background who are currently underrepresented in our industry.

A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position.