Software Training Expertise Developer
3 weeks ago
This is a fantastic opportunity for a talented Clinical Software Trainer to join our team in Wales. As a field-based role, you will be required to travel across the country to deliver on-site training, with the option to be based in Wales or a commutable distance with a full clean driving license.
In this role, you will work closely with our team to deliver training sessions to GP practices migrating to our EMIS Web system. Your expertise will be essential in helping our customers get the most out of our software.
You will receive a comprehensive onboarding program to ensure you are equipped to deliver high-quality training on-site and remotely. Additionally, you will be provided with a company electric car and may be required to stay overnight on a weekly basis.
Job Description:As a Clinical Software Trainer, your key responsibilities will include:
- Demonstrating the EMIS Web system to customers and providing support as a system specialist.
- Delivering Transformation services to established customers, identifying and implementing high-complexity solutions.
- Analyzing customer and user requirements, matching them to EMIS Health products and services to find better ways of working.
- Providing excellent customer service, delivering training sessions in various settings and styles, including one-to-one, small group sessions, seminar-style events, and train-the-trainer sessions on-site or remotely.
To be successful in this role, you will need:
- A genuine passion for excellent customer delivery.
- Excellent verbal and written communication skills with the ability to listen carefully, empathize, and provide clear and consistent education.
- Previous experience of providing excellent customer service or customer delivery.
- The ability to contribute to the creation of dynamic training materials that support knowledge transfer.
- Flexibility to travel throughout Wales and potentially the UK to deliver training and service on-site with customers.
We offer a competitive salary range of £40,000 - £60,000 per annum, depending on experience, and the opportunity to work for a leading provider of healthcare IT systems like Egton Medical Information Systems.
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