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Premises Support Specialist

4 weeks ago

Essex, United Kingdom Premises Recruitment Ltd Full time

Premises Support Assistant Role

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A Career Opportunity in the Construction and Maintenance Sector

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About Our Services\

Premises Recruitment Ltd provides specialized construction and maintenance services to various sectors, including education, healthcare, and commercial properties.

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Our focus on quality, reliability, and tailored solutions ensures that we deliver exceptional results for our clients.

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Key Responsibilities:

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  • Responding to incoming calls and making outgoing calls as necessary.\
  • Checking and addressing client queries and call logs.\
  • Recording job updates on the EvoM system and creating related notes.\
  • Inputting RM appointments into engineers' schedules and managing client portals.\
  • Procuring internal parts and tracking supplier deliveries.\
  • Arranging follow-up visits for engineers.\
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Requirements\

We are seeking a skilled individual with:

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  • Helpdesk experience in a customer-facing environment.\
  • Background in call handling, preferably within the construction industry.\
  • Effective communication and interpersonal skills.\
  • Problem-solving abilities to resolve client issues efficiently.\
  • Technical skills, including industry-specific systems and data entry.\
  • Ability to prioritize tasks under pressure.\
  • Proficiency in Microsoft Office applications and basic IT knowledge.\
  • Organizational skills and attention to detail.\
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Job Benefits\

This role offers a competitive salary and attractive benefits package, including:

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  • A salary range of £28,000-£32,000 based on experience.\
  • A company pension scheme and group life insurance.\
  • Twenty-eight days' annual leave, increasing to thirty-three days after a full year (inclusive of bank holidays).\