Centre Team Lead in ELT
2 weeks ago
This is an exciting opportunity to join our team as an Executive Centre Manager at International House London, where you will be responsible for leading our language education centre, providing exceptional service delivery, and driving business growth.
Key Responsibilities:
- Manage day-to-day operations, administrative tasks, and maintain high-quality service delivery while achieving profitable results.
- Foster strong relationships with clients, understanding their needs, and recommending suitable learning programmes.
- Analyse client feedback to identify areas for improvement and inform course development.
- Collaborate with internal teams to support marketing initiatives and grow the department.
- Contribute to the development of high-quality academic programmes, aligning with industry demands and client needs.
- Evaluate course delivery and student progress, implementing adjustments as needed.
- Line manage the Executive Centre Administrator.
To be successful in this role, you will require excellent interpersonal and communication skills, strong people management and time management abilities, flexibility to work as part of a team and independently, commercial awareness, and customer focus.
Requirements:
- First Degree
- TEFL Qualification (CELTA or Trinity Cert) or demonstrable experience in adult education
- Experience in ELT and Business/Professional English
- Proficiency in IT, including database management and Excel
- Warm, friendly demeanour with openness to change and innovation
International House London is a well-established language school with a strong reputation for delivering high-quality language courses and teacher training programmes.
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