Digital Transformation Consultant

4 weeks ago

City Of London, United Kingdom Anson McCade Full time

At Anson McCade, we're dedicated to empowering critical thinking and driving value across strategic initiatives and technology investments in the public sector. To achieve this mission, we partner with the UK Government to maintain National Security.

The Role of a User Researcher is crucial in uncovering insights that drive innovation in government digital services. As a User Researcher, you'll be responsible for understanding the needs and challenges of diverse communities, promoting a user-centred approach to service design.

You'll conduct research methods like interviews and usability testing to amplify citizens' voices and translate findings into actionable insights. Collaborating with cross-functional teams, you'll ensure design decisions reflect real user experiences.

This role requires strong analytical skills, synthesising complex data and identifying strategic user solutions. You must be up-to-date with emerging trends and tools in user research and design, dedicated to evolving practices for greater impact and efficiency.

The ideal candidate will have experience in diverse user research methods, proficient in collecting and interpreting qualitative and quantitative data, transforming complex findings into actionable insights. They should be skilled in developing user archetypes, journey maps, and other artefacts that communicate insights and inform team decision-making.

A key aspect of this role is effective communication of research findings and their business value to diverse stakeholders in technical and business contexts. Additionally, you'll need to work closely with designers, product managers, and developers to translate research into user-focused products that meet business objectives.

We're offering a competitive salary range of £45,000 - £90,000, depending on experience. This includes a bonus structure of 5-10% per annum, as well as a cash flex fund of up to £6,700. You'll also receive private medical, dental, and optical insurance, occupational sick pay, personal accident insurance, life assurance, and an annual leave package.

As a User Researcher at Anson McCade, you'll be part of a dynamic team working towards a shared goal of improving the user journey. If you're passionate about user-centred design and committed to delivering exceptional user experiences, we encourage you to apply.

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