Quality Assurance Manager

2 days ago


Lincoln, Lincolnshire, United Kingdom Carers First Full time
Quality and Insight Officer: A Key Position for Carers First

We are committed to finding the right candidate for this critical role, which plays a pivotal part in shaping the future of Carers First in Lincolnshire.

Responsibilities:
  • Develop and implement a Quality Management Framework that aligns with the Lincolnshire County Council Framework, driving consistency and excellence across teams.
  • Provide expert guidance and training to onboard staff teams across Lincolnshire, empowering them to deliver high-quality services.
  • Pioneering the development and implementation of Carers First Impact and Evaluation Framework and ISO 9001, leading to improved team performance and increased efficiency.
  • Oversee the monitoring of strengths and areas for improvement across Lincolnshire, informing strategic decisions and business planning.
Essential Skills and Qualifications:
  • A seasoned professional with extensive experience using CRM systems (Mosaic, BlueBox, Power Bi), possessing excellent data analysis and interpretation skills.
  • Proven ability to develop and implement quality systems, collect and analyze data, and provide actionable insights to drive business improvements.
  • Exceptional written, analytical, listening, and verbal communication skills, with a strong reputation for building effective relationships with colleagues and stakeholders.
  • Demonstrated experience planning and delivering workshops, networking with agencies, and creating a collaborative work environment.
Benefits and What We Offer:
  • A flexible working arrangement, including remote work options, allowing for better work-life balance and improved employee satisfaction.
  • A range of training and development opportunities to enhance your career, closing skill gaps, and promoting professional growth.
  • A generous annual leave entitlement, enabling you to recharge and maintain productivity.
  • A competitive salary range of £50,000 - £60,000 per annum, commensurate with your experience and qualifications.
  • Access to a comprehensive workplace pension scheme, supporting your long-term financial security.
  • An employee assistance program, providing confidential support and resources to navigate personal and professional challenges.
  • The Benevolent Healthcare package, prioritizing employee health and wellbeing.


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