Automotive Administration Specialist

4 weeks ago


Lincoln, Lincolnshire, United Kingdom Stoneacre Motor Group Full time

About the Role

We are seeking a highly skilled and motivated Bodyshop Administrator to join our team at Stoneacre Motor Group.

This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our business.

As a Bodyshop Administrator, you will be responsible for providing exceptional administrative support and customer service to our customers.

You will work closely with the Bodyshop Managers, receptionists, and Parts department to ensure seamless communication and efficient processing of customer insurance claims.

Key Responsibilities

  • Qualifying and processing customer insurance claims
  • Booking estimate appointments and repair appointments
  • Maintaining a professional manner at all times
  • Building rapport with internal sites/staff and external customers
  • Dealing with own customer claims and keeping customers 'up to date' daily

About You

  • Previous Bodyshop Administration experience within the automotive industry would be helpful but administrative experience in another environment will be considered as full training can be given
  • Previous experience of using Kerridge/CDK or a similar system would be advantageous but is not essential
  • You will be computer literate, especially Microsoft Office and Excel
  • You will have excellent communication and organisation skills
  • Committed to providing excellent customer service and thrive in a busy high-pressured environment

What We Offer

  • Industry leading competitive salary
  • Bonus scheme
  • A range of training and development programmes
  • Industry leading career progression opportunities
  • Contributory workplace pension scheme
  • Uniform provided
  • Long service reward
  • Customer introduced reward
  • Employee discounts
  • Access to discounts on retailers, restaurants, holidays and much more
  • Wellness programme
  • Free parking

Stoneacre Motor Group

We are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.



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