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Customer Service Ambassador
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We are seeking a highly motivated and enthusiastic Crew Member to join our team at Moxy Aberdeen Airport.
As a key member of our front-line team, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience for our guests.
Key Responsibilities- Provide top-notch customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with the team to maintain a clean and organized environment, adhering to brand standards.
- Develop a strong knowledge of hotel facilities and services, including amenities and promotions.
- Effectively communicate with guests, colleagues, and management, using excellent verbal and written communication skills.
- Be flexible and adaptable, working varied shifts, including evenings and weekends, to meet the needs of our guests and the team.
- Comprehensive training and development opportunities to enhance your skills and knowledge.
- A competitive salary and benefits package, including a health cash plan and pension scheme.
- Discounted room rates and food and beverage privileges at Marriott hotels worldwide.
- Enhanced maternity, paternity, and adoption pay.
- Twenty-eight holidays (increasing to a maximum of thirty-two holidays annually).
- Previous experience in the service industry, preferably in a hotel or hospitality setting.
- Knowledge of hotel systems, such as Opera and/or Micros.
- Understanding of food safety and licensing laws.
- Personal experience of travel and the travel industry.
A personality assessment may be part of the recruitment process.
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