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Senior Product Manager
2 months ago
We are seeking a highly skilled Senior Staff Outbound Product Manager to join our IT Service Management (ITSM) Business Unit at ServiceNow. As a key member of our cross-functional team, you will play a critical role in shaping the product roadmap and driving business growth.
Key Responsibilities- Strategic Influence: Collaborate with sales and customer teams to gather insights and shape the product roadmap, ensuring alignment with customer needs and market trends.
- Sales and Marketing Alliance: Equip sales teams with compelling narratives and materials, and champion our product suite through direct engagement and industry events.
- Customer-Centric Vision: Channel the customer's voice into product development, driving maximum impact and alignment with user needs.
- Market Insight: Investigate market trends to inform product strategies, using data to enhance sales and product usability.
- Education and Advocacy: Cultivate educational programs to encourage product adoption and highlight customer success stories.
- Experience: 8+ years as a Product Manager, Product Owner, Consultant, or Analyst within a software product company, with an MBA or Master's degree preferred.
- Customer Engagement: Proven history in a B2B client-facing role, preferably using the ServiceNow platform to achieve customer success.
- ITSM Expertise: Deep understanding of IT Service Management and the agility to master new technical concepts.
- AI Expertise: Solid understanding of AI, including GenAI and LLM.
- Strategic Decision-Making: Ability to balance technical feasibility with strategic goals.
- Communication Excellence: Skilled in presenting to large audiences and engaging with customers on an individual basis.
- Adaptability and Learning: Think strategically, learn quickly, and communicate impactfully.
- Collaborative Spirit: Enjoy and excel in a highly collaborative environment.
