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Domestic Appliance Technician

1 month ago


Sheffield, Sheffield, United Kingdom Pacifica Full time

About the Role

Pacifica, a leading provider of outsourced support and repair of domestic appliances, is seeking an experienced Field Service Engineer to join their team.

As a Field Service Engineer, you will be responsible for diagnosing and resolving issues with domestic appliances in customers' homes.

Our engineers are equipped with the latest tools and technology to ensure that they can deliver a first-class service to our customers.

We are looking for an engineer who is passionate about problem-solving and has a strong commitment to customer satisfaction.

Key Responsibilities

  • Diagnose and repair domestic appliances in customers' homes
  • Use our specialist equipment and software to ensure efficient and effective repairs
  • Work collaboratively with our regional service teams to deliver a first-class service to our customers
  • Provide excellent customer service and communicate effectively with customers to understand their needs

What We Offer

  • A competitive salary of £26,000 - £35,000 per annum, depending on skill set and experience
  • Uncapped bonus scheme to increase earnings
  • OTE of up to £50,000 per annum
  • A company van, fuel card, uniform, specialist tools, mobile tablet, and PPE are all provided
  • A comprehensive company pension scheme
  • Up to 33 days annual holiday allowance, including 8 bank holidays
  • A wellbeing and work-life balance package
  • Excellent opportunities for progression and promotion within our business
  • A death in service benefit at 3x salary
  • A company online retailer saving portal
  • A Costa card gift card and entry into a monthly cash prize draw

Requirements

  • A minimum of 2 years' recent experience in the white goods repair sector in a field-based capacity
  • Up-to-date working knowledge of at least 4 of the following: washing machines, tumble dryers, dishwashers, refrigeration, and cookers
  • A full UK manual driving licence with no more than 6 points

About Us

Pacifica is one of the UK's largest providers of outsourced support and repair of domestic appliances.

We employ over 250 fully qualified engineers and repair over 350,000 appliance repairs every year.

We are committed to creating a sustainable future and aim to reach net-zero carbon by 2035.

We exist to keep households running while protecting the environment.

We are proud to care for our customers' appliances for a more sustainable world.