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Implementation Specialist

2 months ago


London Area, United Kingdom Smokeball UK Full time
About Smokeball

We're a leading provider of legal practice management software, helping small and mid-sized legal practices run their best firm and live their best life. Our passion for what we do is evident in our client relationships.

Role Overview

We're seeking a driven and enthusiastic Implementation Specialist to join our Client Success team. In this role, you'll work closely with new clients to understand their needs, showcase the value of our software, and ensure a seamless implementation process. You'll play a key role in change management and building strong client relationships.

Key Responsibilities
  • Lead the client onboarding process, ensuring a smooth transition to Smokeball.
  • Develop and execute change management strategies to support clients' adoption of new workflows.
  • Work closely with clients to understand their business processes and identify areas where Smokeball adds value.
  • Monitor client usage during implementation to ensure successful software adoption.
  • Conduct regular check-ins to gather feedback, assess satisfaction, and adjust plans as needed.
  • Collect client feedback to inform product development and enhancements.
  • Proactively support clients throughout their first 90 days, ensuring long-term success.
  • Actively contribute to team culture, demonstrating our core behaviours and values.
Requirements
  • You will have at least 2+ years of experience in implementation roles within a SaaS environment.
  • Proven track record of successfully guiding multiple clients through complex software implementations and driving product adoption at any given time.
  • Experience in driving customer outcomes, with the ability to troubleshoot and resolve issues effectively.
  • Confidence to adapt and learn new programs, and systems.
  • Ability to thrive in a fast-paced, dynamic environment with a high degree of autonomy and initiative.
What's in it for you?

Competitive Salary