Senior Automotive Service Consultant
1 month ago
We are seeking an experienced and skilled Senior Automotive Service Consultant to join our team at The Solution Automotive Limited in the Bolton area.
This is a temporary position, initially for 6 months, with potential to develop into a permanent role.
As a Senior Automotive Service Consultant, you will be the first point of contact for customers in the Aftersales department, responsible for checking vehicles in and out, liaising with customers, and ensuring seamless communication throughout the process.
Your primary goal will be to deliver exceptional customer service, addressing their queries and concerns in a professional and courteous manner.
You will also work closely with the sales team to provide customers with tailored solutions and recommendations, enhancing their overall experience.
Main Responsibilities:
- Provide excellent customer service, responding promptly to customer inquiries and resolving issues efficiently.
- Coordinate vehicle inspections, maintenance, and repairs, ensuring timely completion and effective communication with customers.
- Liaise with the sales team to offer personalized advice and guidance to customers, promoting additional services and products.
- Maintain accurate records and documentation, adhering to company standards and regulatory requirements.
- Work collaboratively with colleagues to achieve team objectives and drive business growth.
Requirements:
- Proven experience as a Service Advisor or similar role in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and organizational skills, with attention to detail and ability to multitask.
- Familiarity with aftersales processes and procedures, including vehicle inspections and maintenance.
- Able to work in a fast-paced environment, prioritizing tasks and managing time effectively.
What We Offer:
- A competitive salary range of £25,000 - £30,000 per annum, depending on experience.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A comprehensive training program, ensuring you have the necessary skills and knowledge to excel in your role.
- A generous benefits package, including [insert benefits].
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