Senior Care Operations Manager

4 weeks ago


Wolverhampton, Wolverhampton, United Kingdom Helping Hands Full time

At Helping Hands, we're committed to providing exceptional care to adults of all ages, helping them maintain their independence and stay in the place they know and love.

As a Senior Care Operations Manager, you'll play a vital role in ensuring our branches operate efficiently, profitably, and deliver the highest standard of care to our customers.

Main Responsibilities:

  • Manage the day-to-day operations of the branch, ensuring it meets our high standards of care and customer satisfaction.
  • Hold the CQC/CIW registration for the branch and ensure it operates within CQC/CIW guidelines.
  • Recruit and develop a team of carers, providing them with the support and training they need to deliver exceptional care.
  • Identify and pursue new business opportunities to drive the commercial growth of the branch.
  • Regularly review the operation of the branch to ensure all customer needs are met.
  • Communicate and implement policies and procedures effectively within the branch.
  • Support branch staff and carers with their training and development.

About You:

To succeed in this role, you'll need a level 5 NVQ in Management in care or be willing to work towards achieving this. You'll also need knowledge of regulatory requirements and best practice in line with CQC/CIW guidance, as well as experience of working within the care sector at management level.

Benefits:

  • Career progression opportunities
  • 23 days annual leave, rising to 25 after 2 years of service
  • Blue Light Card offering discounts from business and services
  • Access to our employee assistance programme
  • Support to complete nationally recognised qualifications
  • Refer a friend scheme
  • Bonus scheme
  • Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce, creating a comfortable working environment for all our staff.


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