Warehouse IT Operations Assistant
2 weeks ago
About the Role:
The Warehouse IT Operations Assistant will play a vital role in supporting the day-to-day operations of our Warehouse team. This includes maintaining and troubleshooting IT equipment, providing technical assistance to the team, and ensuring seamless workflow.
Key Responsibilities:
- Perform regular maintenance and troubleshooting on all IT-related equipment, including PCs, mobile devices, thin clients, printers, and other end-user devices.
- Communicate effectively with customers regarding repair status, ensuring their questions are answered and they are satisfied with work completed.
- Utilize knowledge management best practices to document SOPs and policies, ensuring accurate and up-to-date information.
- Contribute to small projects within the Warehouse, collaborating with cross-functional teams to achieve shared objectives.
BASIC QUALIFICATIONS:
- At least 1 year of experience in a similar role, with expertise in Windows, Mac, and/or Linux operating systems.
- Excellent problem-solving skills, with ability to diagnose and troubleshoot complex technical issues.
- Strong communication and interpersonal skills, with ability to work effectively in a team environment.
PREFERRED QUALIFICATIONS:
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
- Experience working in a fast-paced environment, with ability to adapt to changing priorities and deadlines.
Salary: £32,000 - £38,000 per annum
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