Student Support and Wellbeing Manager

1 month ago

West Wickham, Greater London, United Kingdom Gray & Associates Recruitment Services Full time
Job Title: Student Support and Wellbeing Manager

We are seeking an experienced and compassionate Student Support and Wellbeing Manager to join our team at Gray & Associates Recruitment Services. As a key member of our team, you will provide strategic and operational leadership to the Advice and Wellbeing teams, ensuring that student support services, policies, and practices prioritize student well-being.

Main Responsibilities:
  • Collaborate with the Head of Student Experience, Heads of Programmes, and Professional service teams to deliver a student-centered service that is proactive, inclusive, and responsive to student needs.
  • Lead the Advice and Wellbeing service team, including the escalation of complex student casework, and act as a lead staff member for student critical incident responses, triage, and out-of-hours crisis management.
  • Drive a culture of excellence and student customer focus through the Advice and Wellbeing Services, ensuring that students receive innovative and supportive services.
  • Develop and implement strategies to ensure that students with disabilities, international students, and students with mental health needs receive appropriate support and arrangements.
  • Lead the team in working with academic colleagues to ensure that student support intervention arrangements are in place to best support and communicate proactively with our students.
  • Provide expertise and guidance to the College on student wellbeing issues, including risk assessment and management.
Requirements:
  • Proven working knowledge in Higher Education and understanding of student needs, including disabilities, mental health, and counseling.
  • Outstanding customer focus with strong attention to detail and high standards of service delivery.
  • Experience in leading risk assessment, crisis management, and safeguarding practices in an educational setting.
  • Proven experience in leading professional/student service teams.
  • Strong organization, interpersonal, verbal, written, and presentation communication skills.
  • Commitment to equal opportunities issues and understanding of a diverse and multicultural environment.

We are an equal opportunities employer and welcome applications from suitably qualified and eligible candidates. If you are passionate about student well-being and have the skills and experience to excel in this role, please submit your application.

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