Logistics Operations Manager
4 days ago
We are seeking an experienced Depot Manager to oversee operations, drive team success, and ensure the smooth running of our West Midlands depot. This is a competitive salary (£60,000 - £80,000 per year) role with career-building opportunities and the chance to make a real impact in a growing company.
Overview:
The ideal candidate will manage the hire desk, engineering and transport planning within a defined geographic area, adhering to all internal quality systems & Health & Safety policies, P&L performance, customer service standards, and other business aspects of the depot.
- Key Responsibilities:
- Ensure that the depot maintains the highest standards of Health, Safety & Environmental performance.
- Define and agree annual business plans along with the business leadership that generate the business and financial results in line with company objectives.
- Direct, develop, motivate and support all direct reports ensuring that the business objectives are met to agreed timescales.
- Position and promote the brand image.
- Prepare & communicate business performance reports ensuring that the status of all projects and key activities are understood by the business leadership.
- Ensure the assets of the depot are used effectively to achieve maximum returns on capital employed.
- Analyse, evaluate and monitor all key operational performance indicators ensuring monthly performance is clearly understood in regard to customer service, operational efficiency, and financial targets to ensure regional objectives are being achieved.
- Establish clear accountabilities and responsibilities for the team and ensure individuals are focused on areas that improve and exceed performance as well as customer expectations.
- Manage performance and ensure reviews are completed and followed through.
- Demonstrate ability to professionally resolve customer related problems or service issues and manage the professional resolution of issues or complaints.
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