Customer Experience Ambassador

2 weeks ago


Manchester, United Kingdom ABM Full time
About the Role

This is an exciting opportunity for the right candidate to join our team as an Airport Customer Service Assistant at ABM.

The successful candidate will have a strong background in customer-facing roles and excellent communication skills.

We offer a competitive salary of £25,000 per annum, along with access to the LifeWorks benefits scheme and ABM Referral Scheme Initiative.

The ideal candidate will have flexibility, innovation, and security awareness, making them an asset to our team.

Responsibilities include:

  • Providing assistance to passengers with special needs, including escorting them through security and passport control.
  • Ensuring that wheelchairs are readily available and accessible throughout the terminals.
  • Communicating effectively with passengers to understand their needs and provide assistance with onward travel.
  • Utilizing a Personal Digital Assistant to record passenger progress.
  • Liaising with the control and supervisor team to ensure seamless passenger experience.

In this role, you will have the opportunity to develop your skills and knowledge while working closely with a dedicated team.

Please note that applicants who have spent more than 6 months abroad in the last 5 years will require police clearance from all relevant countries before attending an interview.



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