Project Implementation Manager
4 weeks ago
We are seeking a highly skilled Project Implementation Manager to join our team at Langdon Customs and Excise Solutions Ltd. As a key member of our implementation team, you will be responsible for overseeing the end-to-end delivery of our Duty Management Software implementations for clients.
Your primary focus will be on managing all aspects of the implementation process, from initial setup and configuration to client training and successful project completion.
To achieve this, you will need to co-ordinate the implementation of the software, ensuring good communication and collaboration skills are essential. You will also need to understand your client's requirements and processes to deliver our solution successfully.
Your key responsibilities will include:
Project Management: Lead the full lifecycle of software implementation projects, ensuring all phases are executed according to plan. This includes managing timelines, resources, and deliverables to meet project milestones.
Client Collaboration: Work closely with clients to understand their specific requirements and business processes. Develop tailored implementation strategies that align with their needs and ensure the successful deployment of our software solution.
Quality Assurance: Ensure that all projects meet the company's quality standards, are delivered on time, and stay within budget. Identify potential risks and develop mitigation strategies to address any challenges that may arise.
Commercial Awareness: Have an understanding of our costing processes and be able to manage the full account life cycle from setup to go live and on-going hyper care support.
Software Testing: Create and complete test plans and support any System Integration Testing (SIT) / User Acceptance Testing (UAT) with clients.
Software Installations: Create build requests, delivery notes, JIRA tickets, etc.
HMRC Procedures: Learn and retain knowledge of HMRC procedures including importing, exporting, Customs warehousing and excise.
Best Practices: Promote best practices and contribute fresh ideas. A desire to keep up to date with the changing HMRC landscape is key.
Qualifications & Training:
A minimum of a 2:1 degree in Business, Supply Chain, Logistics, or a similar discipline.
GCSE grade A-C / 4-9 in Math & English.
Project qualification e.g. Experience in project management with an understanding of the basic project life cycle.
A desire to be at the heart of an implementation. This will often involve conducting training sessions with clients and support go lives in high pressure environments.
Qualities & Attitude:
May be required to travel for onsite implementations.
What We Offer:
A competitive salary.
Immediate enrollment on the UK Customs Academy level 2 course to obtain a basic understanding of customs (or higher).
Wide range of competitive benefits, including competitive pension and healthcare scheme and discretionary bonus.
Our promise to always invest in your development via qualifications or training schemes whilst supporting you personally and professionally.
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