Practice and Business Operations Manager

1 month ago

London, Greater London, United Kingdom NHS Full time
General Practice Business Operations Manager

We are seeking a highly skilled Business Operations Manager to join our team at Honeypot Medical Centre. Our practice is a forward-looking, innovative general practice serving a population of 18,000+ patients. We believe in retaining traditional values while embracing innovation and technology to provide a general practice fit for the future.

We are looking for an inspiring leader with strong interpersonal skills, from team-building to performance management, with effective decision-making and communication skills. The ideal candidate will be able to solve problems efficiently and have excellent knowledge of general practice as well as excellent IT skills.

Key Responsibilities
  • To ensure the effective and efficient management of the practice, optimising quality patient care and services.
  • To provide guidance to the partners on any NHS developments and legislative changes which may affect the general management of the practice.
  • To ensure compliance with all regulatory and CQC standards, including current health and safety, employment, data protection and also all relevant legislation.
  • To ensure the practice achieves local and national key performance indicators and targets.
Additional Responsibilities
  • To ensure that all training, development and induction of staff is undertaken in line with practice policies and procedures ensuring excellent customer care.
  • To carry out appraisal and supervision meetings for directly line managed staff and others as appropriate.
  • To ensure the appropriate training of all personnel and users of the Practice IT systems.
  • To lead on IT crisis prevention and develop systems to protect security of data.
  • To ensure policies against the misuse of the Internet and emails are updated.
  • To ensure confidentiality of data and conformity to the Data Protection Act and Medical Records and Reports Acts, the Freedom of Information Act and the Caldicott Report.
  • To act as the principal point of contact in relation to all Data Protection matters.
  • To review and update all data protection policy with regard to current legislation.
  • To ensure staff are fully trained in all data protection matters.
  • To manage all data protection breaches in line with legislation.
  • To lead on the development and preparation of practice financial management systems, reports and business plans for the partners.
  • To ensure policies are in place and up to date to protect the Practice against fraud and financial mismanagement.
  • To oversee the practice achieving national and local targets and standards to optimise income.
  • To assimilate payroll information and deal with pensions and partner drawings.
  • To ensure that correct monthly claims for payment and billing for services are submitted in good time.
  • To manage the Practice's bank accounts.
  • To ensure appropriate control of the petty cash account.
  • To ensure accurate bookkeeping, monthly bank reconciliations and preparation for the Practice's year-end accounts.
Regulatory Compliance
  • To ensure compliance of CQC requirements within the surgery, supported by relevant practice policies.
  • To manage the process by which the Practice maintains registration under the CQC.
  • To support the Partners through any inspection visits from the CQC.
  • To implement and follow up any action or improvements required by the CQC, in order to maintain registration.
Health and Safety and Premises
  • To act as the responsible Health and Safety Officer.
  • To ensure appropriate risk assessment as required by legislation is carried out.
  • To ensure all Health and safety policies are kept up to date and that staff are appropriately trained and adhere to the requirements of policy and legislation.
  • To ensure that the buildings, services and facilities are well maintained and that regular servicing and testing as required by legislation is carried out.
Requirements
  • To ensure the practice is delivering accessible, equitable and quality patient services.
  • To ensure the practice meets all requirements for patient feedback and management of complaints in keeping with NHS standards.
  • To ensure the practice website is kept up to date with relevant information and in keeping with NHS standards.
  • To provide strategic management for the practice and ensure that a long-term plan and risk analysis is carried out and reviewed regularly.
  • To plan, manage and review all practice policies, systems and procedures ensuring efficient and effective work processes.

We are looking for a highly skilled and experienced Business Operations Manager to join our team at Honeypot Medical Centre. If you are a motivated and enthusiastic individual with a passion for general practice, we encourage you to apply for this exciting opportunity.

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