Business Transformation Specialist

2 weeks ago

London, Greater London, United Kingdom IRIS Software Group Full time
Business Transformation Specialist

IRIS Software Group is a leading global provider of mission-critical software and services. As a Business Transformation Specialist, you will play a vital role in helping organisations make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient, and give more time to do what's valued.

We invest heavily in development using the latest processes and technologies, driven by our Indian and Romanian Product Development Centres to build the next generation of cloud-based accountancy, HR, and education solutions. Our global and domestic payroll and HR solutions are used nearly five million employees. Almost one million UK employees are managed by our HR solutions, and one in eight UK employees are paid through IRIS payroll solutions.

As a Business Transformation Specialist, your responsibilities will be as follows:

Collaborate with stakeholders to understand business needs and translate them into technical solutions.
Analyze, map, and document business processes to identify inefficiencies and areas for improvement.
Work closely with the development team to design and implement Salesforce solutions.
Develop technical knowledge across CRM (Salesforce), ERP (NetSuite), Integrations, and other strategic tools.
Conduct detailed analysis of business requirements and develop data-driven solutions.
Engage with business stakeholders to gather requirements and ensure alignment with business objectives.
Act as a liaison between technical teams and business units, ensuring clear communication and understanding.
Perform data analysis and reporting to support business decisions.
Take part in Agile ceremonies and ensure adherence to Agile best practices.
Conduct user training and support for implemented solutions.
Assist in the development of project plans, timelines, and deliverables, and track progress against objectives.
Identify and mitigate risks, and resolve issues that arise during project execution.

3+ years of experience as a Business Analyst, with a focus on Salesforce projects. Strong knowledge of automation tools and workflows within Salesforce. Familiarity with Salesforce platform, including Sales Cloud, Service Cloud, and custom development is advantageous. Experience with process mapping, data analysis, and workflow design tools (e.g., Visio, Excel). Excellent analytical skills and ability to translate data into actionable insights. Experience with project management methodologies and tools (e.g., Agile, Scrum, Jira, Asana) is a plus. Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) is advantageous.

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