IT Support Specialist

18 hours ago

Nether Poppleton, York City, United Kingdom Pavers Full time
About the Role

We are seeking a highly skilled and motivated IT Support Technician to join our team at Pavers. As a key member of our IT Service Desk, you will be responsible for providing high-quality technical support to our retail, head office, and warehouse personnel.

Key Responsibilities
  • Provide timely and effective support to end-users, resolving incidents and service requests within internal SLAs.
  • Act as the first point of contact for retail support, including EPOS, Back Office, Tablets, and associated store infrastructure.
  • Build strong relationships with end-users and members of the IT team.
  • Maintain the help desk, including incidents, faults, service levels, and response trends.
  • Escalate incidents to the IT Service Desk Manager and other IT team members as necessary.
  • Support the shop opening team, scheduling, provisioning, and undertaking new EPOS/Back Office installations.
  • Supply, commission, upgrade, and configure hardware and software as directed by the IT Service Desk Manager.
  • Document and maintain settings and configurations.
  • Support internal compliance, including software license management, PCI compliance, and asset management.
About You

We are looking for a candidate with previous IT support experience or an IT-related degree. You should have strong customer service skills, with the ability to build rapport easily. Troubleshooting, diagnostic, or IT support skills are essential, as well as Windows Server administration skills. A UK driver's license is also required.

About Pavers

Pavers is a growing, highly profitable, independent family-run business with a strong balance sheet. We employ over 1,800 people across our estate of circa 200 stores, head office, and distribution center. We were voted one of the Top 5 Employers in Retail in the UK in 2020 and were recognized as a 3 Employer with 'World Class' levels of workplace engagement by Best Companies in 2023 and 2024.

We are passionate about providing comfort and happiness to our customers, and we make sure to employ people who are as passionate as we are. We always look for happy, confident, upbeat people, and we provide great jobs in a supportive family environment for them.

We know that without our colleagues, there is no business, and so the better we look after you, the better service you will provide our customers.

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