Theatre Ambassador

4 weeks ago


London, Greater London, United Kingdom The Royal Court Theatre Full time

About the Role

The Royal Court Theatre is seeking a skilled and enthusiastic individual to join our team as a Tour Guide. As a Tour Guide, you will be responsible for delivering exceptional customer service and providing engaging tours of our theatre to visitors.

Key Responsibilities

  • Lead structured tours of the Royal Court theatre, both Front of House and Back of House
  • Ensure building staff are aware of tour times and plan around restricted areas
  • Seek opportunities for active engagement with visitors during the tour
  • Adapt content and delivery according to visitors' interests and requirements
  • Encourage question and answer sessions after tours/talks
  • Research and remain knowledgeable of past Royal Court activity, staff, and productions
  • Proactively promote other Royal Court Theatre activities, productions, and commercial opportunities
  • Attend all training associated with the role and contribute to training and development through peer skill sharing
  • Be fully aware of all health, safety, and evacuation procedures for the role
  • Offer level access routes of the tour to ensure an accessible and enjoyable experience for all visitors
  • Prepare, serve, and clear down hospitality packages purchased with tour tickets

Requirements

  • Proactive and flexible approach to work
  • Ability to work calmly and effectively in stressful situations
  • Ability to use initiative with different audiences, answering questions and guiding the narrative of the tours
  • An awareness of the Royal Court's work and artistic mission

What We Offer

The Royal Court Theatre offers a unique opportunity to be part of a dynamic and creative team. As a Tour Guide, you will have the chance to develop your skills and knowledge of the theatre and its productions, while providing an exceptional experience for our visitors.



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