Theatre Ambassador
4 weeks ago
About the Role
The Royal Court Theatre is seeking a skilled and enthusiastic individual to join our team as a Tour Guide. As a Tour Guide, you will be responsible for delivering exceptional customer service and providing engaging tours of our theatre to visitors.
Key Responsibilities
- Lead structured tours of the Royal Court theatre, both Front of House and Back of House
- Ensure building staff are aware of tour times and plan around restricted areas
- Seek opportunities for active engagement with visitors during the tour
- Adapt content and delivery according to visitors' interests and requirements
- Encourage question and answer sessions after tours/talks
- Research and remain knowledgeable of past Royal Court activity, staff, and productions
- Proactively promote other Royal Court Theatre activities, productions, and commercial opportunities
- Attend all training associated with the role and contribute to training and development through peer skill sharing
- Be fully aware of all health, safety, and evacuation procedures for the role
- Offer level access routes of the tour to ensure an accessible and enjoyable experience for all visitors
- Prepare, serve, and clear down hospitality packages purchased with tour tickets
Requirements
- Proactive and flexible approach to work
- Ability to work calmly and effectively in stressful situations
- Ability to use initiative with different audiences, answering questions and guiding the narrative of the tours
- An awareness of the Royal Court's work and artistic mission
What We Offer
The Royal Court Theatre offers a unique opportunity to be part of a dynamic and creative team. As a Tour Guide, you will have the chance to develop your skills and knowledge of the theatre and its productions, while providing an exceptional experience for our visitors.
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