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Workshop Coordinator

2 months ago

Rotherham, Rotherham, United Kingdom Matt Burton Full time
Workshop Administrator

This is an exciting opportunity for a skilled Workshop Administrator to join Matt Burton's team on a 10-month fixed-term contract. As a key member of the team, you will play a vital role in ensuring the efficient and highest possible standard of customer service and depot administration procedures.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service through face-to-face, phone, and general administration support and filing.
  • Work In Progress Management: Manage daily Work In Progress reports, ensuring all jobs are correctly entered on the system and WIP administration is controlled.
  • Customer Queries: Resolve customer queries when necessary and bring them to the attention of the Workshop Controller/Workshop Manager.
  • Booking Management: Deal with customer bookings, ensuring a method for payment and correct line of authority and amount procedures are followed.
  • Health, Safety, and Environmental Standards: Work within Company-standards as well as Industry & Legal Health, Safety & Environmental standards at all times.
  • Job Cards and Service Sheets: Raise job cards on the correctly Inc. PO, customer authorisation, etc. and raise service sheets on the workshop and any other relevant paperwork required.
  • Holiday/Sick Cover: Provide holiday/sick cover for MOT, ATF, etc.
  • Customer Documentation: Provide all customer documentation in a timely manner and maintain customer files.
  • Order Management: Place orders on Sage as needed and liaise with suppliers, chase invoices, and keep accruals to a minimum.
  • Despatch and Reporting: Despatch Service Inspection Worksheets and copies of certification to customers as required and ensure all vehicle Accident Report Forms are completed correctly and submitted.
  • Productivity Hours: Input daily productivity hours.
  • Cultural Environment: Contribute to the development and delivery of an effective and proactive cultural environment.
  • ATF Lane Management: Manage on-site ATF lane (where applicable) for both internal and external bookings and the management of costs and revenue associated with this along with all administration associated with this task.
  • 3rd Party Costs: Management and processing of all 3rd party costs and challenging and demonstrating cost-saving measures against this where possible.
  • Customer Platforms: Management of customer platforms, i.e. R2C, so we are able to demonstrate 100% compliance and adherence.
Requirements:
  • Intermediate IT Skills: Intermediate IT skills, specifically Excel, Word, Outlook, Teams, and experience of using other specialist in-house programmes.
  • Previous Administration Experience: Previous administration experience within the Automotive industry.
  • Full UK Driver's Licence: Full UK Driver's licence advantageous.