Internal Sales Support Representative

2 weeks ago

Bedwas, Caerphilly County Borough, United Kingdom Eriez Full time

About Us:

Eriez is a global leader in separation technologies, established in 1942. Our commitment to innovation has positioned us as a driving market force in several key technology areas. Our employees are dedicated to providing trusted technical solutions to various process industries.

About the Role:

This role involves supporting product specialists and sales representatives in day-to-day communication with customers. Responsibilities include handling general customer requests, scheduling orders, maintaining forecasts, and providing quotations.

Key Responsibilities:

  • Handling general and sales enquiries from customers
  • Maintaining, strengthening, and developing customer relationships
  • Answering incoming calls and directing them to the appropriate person
  • Providing quotations and lead follow-ups to meet customers' expectations
  • Supporting in collating relevant data from the CRM system
  • Liaising inter-departmentally to ensure maximum customer satisfaction
  • Enquiry management and order entry management

Requirements:

Essential criteria:

  • Excellent verbal communication and active listening skills
  • Excellent written communication and organisational skills
  • Time management skills and ability to prioritise tasks
  • Able to work independently and as part of a team
  • Computer literate with a confident working knowledge of Microsoft Office
  • Strong Attention to detail

Desirable criteria:

  • Proven sales experience
  • Experience of working with a CRM system

Benefits:

  • Annual salary of £26,000
  • 26 days annual leave, rising to 30 days with service
  • Employer pension contributions of up to 6%
  • Private Healthcare (BUPA), subject to service
  • Income Protection, subject to service
  • Life Assurance
  • Discounted shopping vouchers
  • Tech Scheme
  • Cycle to Work Scheme

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