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Assistant Store Manager
2 months ago
We are seeking an experienced Assistant Store Manager to join our team at Charles Tyrwhitt. As a key member of our store leadership structure, you will play a crucial role in driving sales, maximizing KPI goals, and delivering exceptional customer service.
Key Responsibilities- Lead and motivate the sales team to achieve sales targets and exceed KPI goals
- Develop and implement strategies to drive sales growth and improve customer engagement
- Manage customer appointments, including corporate clients and wedding parties, and ensure excellent customer service
- Build lasting relationships with customers and manage customer feedback with the Store Manager
- Train the sales team on CT's service and selling standards, and encourage the use of commercial reports, VM directives, and courses on the Tyrwhitt Academy
- Support the Store Manager in reporting and analyzing data, operational and stock responsibilities, and managing controllable costs
- Previous retail management experience
- Proven ability to lead, inspire, and motivate others to achieve high standards
- Coaching and leadership skills
- Highly commercial with strong analytical skills
- Stock management and loss prevention experience
- Knowledge of Microsoft Office and understanding of systems
- Strong relationship building skills and stakeholder/customer management
At Charles Tyrwhitt, our purpose is to make it easy for men to dress well. We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. Our spiritual home and flagship store is located on London's famous Jermyn Street, and we have a global presence across North America, Europe, and Australia.
We believe in doing the right thing, making our products properly and sustainably, and giving back to charity to support those in need. Our people are a diverse, passionate, and entrepreneurial bunch, and we enjoy a fun, engaging, and rewarding culture.
We are proud to go about our business in the right way and partner with many charities and sustainability partners. Our 3 BE-liefs are 'BE the BOSS', 'BE the CUSTOMER', and 'BE the BEST', and we empower our people to live by these values.
