Administrative Support Officer
3 weeks ago
Job Overview
The Programme Administrator role is a part-time position, working 24 hours per week over 3-4 days, with a minimum 50% office-based requirement. This role is part of the InHealth Group, the UK's largest specialist provider of diagnostic and healthcare solutions.
Main Responsibilities
The post-holder will deliver high-quality administrative support to the Diabetic Eye Screening Service. This includes assisting in the day-to-day running of the service, helping with general office duties, answering phones, taking minutes, updating records, and maintaining stock levels.
Key Accountabilities
- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritization of queries as appropriate.
- Assisting with arranging programme meetings and taking notes.
- Placing stationery orders via the online procurement system, managing delivery and invoice reconciliation.
- Performing Fire Warden duties, with training provided.
- Utilizing relevant IT systems to support the delivery of a high-quality imaging service.
- Assisting with monthly programme reports.
- Complying with ISO standards, respecting and protecting confidentiality.
- Reporting any incidents, feedback, or complaints effectively.
Person Specification
The ideal candidate will have excellent verbal and written communication skills, good listening skills, and the ability to present information in a logical manner. They will also have a good standard of education, demonstrated by numeracy and literacy. Experience in working in a customer or patient-facing role, ideally within a healthcare setting, is desirable.
Working Environment
The Programme Administrator will work in a fast-paced environment, supporting the delivery of a high-quality imaging service. They will be required to work independently and as part of a team, with a focus on delivering excellent customer service and maintaining confidentiality.
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