Healthcare Operations Specialist

3 weeks ago


London, Greater London, United Kingdom Welltower Full time

Job Summary:

We are seeking a highly skilled Healthcare Operations Specialist to join our team at Welltower. This role plays a pivotal part in the implementation and ongoing support of Yardi Electronic Health Records and eMAR modules.

About the Role:

  • Develop and maintain strong relationships with internal and external stakeholders to drive strategic business objectives
  • Utilize expertise in designing and optimizing workflows related to electronic health records (EHR)
  • Collaborate with AVP, Operations-Business Applications in developing and implementing comprehensive training programs across multiple mediums
  • Provide ongoing support addressing issues and continuously optimize workflows
  • Work closely with internal support teams to resolve challenges
  • Conduct routine audits to ensure users are provisioned in alignment with segregation of duties and audit compliance
  • Implement quality assurance processes
  • Establish best practices and ensure solution delivery adheres to defined standards
  • Communicate regular status updates for senior leadership and stakeholders
  • Anticipate and mitigate risks, dependencies, and impediments to facilitate resolutions

About You:

  • 7+ years of experience working with Yardi EHR, eMAR, and associated modules is strongly preferred
  • 3+ years of experience in technical troubleshooting
  • Knowledge of healthcare regulations and compliance requirements
  • Familiarity with ICD-10 coding terminology
  • Familiarity with medical terminology
  • Familiarity with clinical workflow processes and EHR best practices
  • Medical billing experience is helpful

What We Offer:

  • A competitive base salary of $125,000 per year
  • Flexible schedule: Monday-Thursday in office, Fridays optional to work remote
  • Competitive Bonus Structure
  • Pension Scheme + Profit Sharing Program
  • Tuition Assistance Program
  • Employee Stock Purchase Program – purchase shares at a 15% discount
  • Comprehensive and progressive Medical/Dental/Vision options

About Welltower:

Welltower, an S&P 500 company headquartered in Toledo, Ohio, is driving the transformation of health care infrastructure. The Company invests with leading seniors housing operators, post-acute providers, and health systems to fund the real estate and infrastructure needed to scale innovative care delivery models and improve people's wellness and overall health


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