Customer Service Support Associate

1 month ago


Loughton, Shropshire, United Kingdom Abbott Full time

The Opportunity

Abbott Rapid Diagnostics is a leading provider of diagnostic testing solutions, and we are seeking a highly organized and detail-oriented Customer Service Support Associate to join our team.

We are looking for an individual who can provide exceptional administrative support to our Customer Service Specialists, ensuring seamless communication with customers and internal stakeholders.

Key Responsibilities

  • Coordinate bookings and collections, ensuring timely and accurate processing
  • Monitor and respond to customer inquiries, resolving issues in a timely and professional manner
  • Oversee customer invoicing and paperwork requirements, ensuring compliance with company policies
  • Collaborate with other departments to prioritize and manage customer requests
  • Provide administrative support to the Customer Service team, including data entry and record-keeping

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and organizational skills, with ability to work in a fast-paced environment
  • Intermediate level of proficiency in Microsoft Office, including Word, Excel, and Outlook
  • Previous experience in a customer service or administrative role, preferably in a healthcare or diagnostic setting


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