Technical Helpdesk Operator

24 hours ago


Hastings, East Sussex, United Kingdom DataCareers Full time £250 - £300
Job Description
Location: Brighton
Salary: £32,000 - £42,000 per annum.

We are currently recruiting for a Technical Helpdesk Operator to join our team in Brighton. The successful candidate will be responsible for providing technical support and assistance to end-users with upgrading from Windows 10 to Windows 11.

Key Responsibilities:
• Provide technical support and assistance to end-users with upgrading from Windows 10 to Windows 11, including troubleshooting any issues that arise during the upgrade process.
• Manage allocated Incidents and Service Requests through to a satisfactory conclusion, ensuring that all reported incidents and requests are resolved within SLA targets.
• Collaborate with other IT teams to ensure a smooth transition and resolve complex issues.
• Develop and maintain documentation for the upgrade process, including troubleshooting guides and user manuals.

Requirements:
• Experience in a service desk or technical support role is essential.
• Strong understanding of Windows operating systems, particularly Windows 10 and Windows 11.
• Excellent communication and interpersonal skills to support end-users effectively.
• Certifications: ITIL certified to at least foundation level.

This is an exciting opportunity for a skilled IT professional to join DataCareers in Brighton and deliver exceptional customer service.

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