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Store Operations Coordinator
1 month ago
We are seeking a highly skilled Store Operations Coordinator to join our team at Tapestry. In this role, you will be responsible for developing and supporting key store operations initiatives for our brands in Europe.
Key Responsibilities:
- Create and develop standard operating procedures, operational learning modules, and materials to equip store teams with effective tools to deliver operational excellence.
- Support with invoicing, vendor communication, and payment processing for stores, reducing invoicing across all vendors to allow for focused time on reviewing contractual agreements and identifying opportunities to improve service and reinvest budgets/reduce costs.
- Support retail leadership teams to enhance the employee and customer experience through the development of key Health & Safety processes, ensuring legislation and guidance is up to date by country at all times.
- Partner with Finance to build the annual operating plan for Europe stores and manage store budgets throughout the year to promote profitable growth.
- Visit stores to gain feedback from teams to improve key tools, processes, and engagement.
- Support the development of key initiatives across store operations projects.
- Ensure operational issues are resolved in a timely manner to ensure a positive customer experience.
- Support new store openings, key retail enhancements, and relocation projects.
Requirements:
- Prior experience within a store operations role in retail, with an understanding of store operating procedures. Multi-brand store operations experience is desirable.
- Proven experience with invoicing, budget management, and proficiency in Excel is essential.
- Effective communication skills and ability to build strong working relationships with internal and external stakeholders.
- Working knowledge of MS Office (Outlook, Word, Excel).
- Highly organized and strong numerical and analytical skills.
- Proactive, driven, and innovative.
- Team player, strong attention to detail, and multi-tasking ability.
- European language skills are a plus.
What Tapestry Can Offer You:
- Hybrid working (3 days working from the office, 2 days remote).
- Option to finish early on a Friday (Flex Fridays).
- 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
- Learning & Development opportunities.
- Internal mobility & career progression.
- Regular Social Events - Seasonal & Cultural.
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council.
Other Benefits Include:
- 25 days holiday in addition to bank holidays.
- Annual Incentive Plan (company performance bonus).
- Multi-brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman.
- Private Healthcare with health assessment (Bupa).
- Bupa rewards - Financial wellbeing support and wellness discounts.
- Private Dental Cover.
- Eyecare vouchers.
- Employee Assistance Program.
- Employer Pension Contribution.
- Gym discount.
- Interest free season ticket loan.
- Cycle to work scheme.
Our Competencies for All Employees:
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.