Customer Service Representative

2 weeks ago


Bodelwyddan, Denbighshire, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Overview

The Informatics Department at Betsi Cadwaladr University Health Board has an opportunity for a Call Receptionist/Switchboard Operator in Day and Night shifts. The positions are for Ysbyty Glan Clwyd.

To work as part of a team providing a comprehensive, high-quality switchboard service to Betsi Cadwaladr University Health Board, hours a day, days a week.

Out of hours, use a computer to find patients who have been admitted using the site-specific system. Operate the internal paging system to contact staff for both internal and external calls.

The ability to speak Welsh is essential for this post.

Main Duties of the Job

Bleep long-range pagers, giving numeric and verbal information, awaiting response, and putting the caller through to the department as requested. If no response, monitor the situation and take appropriate action.

Carry out various emergency procedures for cardiac arrest, fire, major incident, personal attack, etc. and maintain records in accordance with standing instructions/operational procedures.

Replace batteries for internal paging receivers, arrange a replacement pager if faulty, and provide instructions to bleep holders on correct usage.

Working for Our Organisation

Betsi Cadwaladr University Health Board (BCUHB) North Wales is a large health organisation providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.



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