Customer Service Team Member

3 days ago


West Midlands Combined Authority, United Kingdom Plum Personnel Full time

Located in Solihull, West Midlands, we are seeking an experienced Customer Service professional for a Nationwide family-run business. The role offers a competitive salary of £23,800 - £24,500 + benefits.

We require someone with office and retail experience, now seeking an office position with opportunities to develop their skills.

The successful candidate will be responsible for:

  • Answering customer telephone and email queries and complaints efficiently
  • Maintaining accurate records and reports
  • Assisting with post and ad-hoc duties

Requirements include:

  • Effective task management and organisational skills
  • Excellent attention to detail and numeracy & literacy
  • A clear and confident telephone manner and people skills
  • Strong Microsoft skills, including Word, Excel and PowerPoint
  • GCSEs in Maths and English at grade B/C 6/5 (or equivalent)

This is a full-time opportunity, working 40 hours per week from Monday to Friday, with one Saturday in three. It offers the chance to progress your career in a successful company.



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