PPF Administrator

Pension Scheme Administration Role

The role of a Pension Scheme Administrator at Broadstone involves providing day-to-day administration services to clients entering the Pension Protection Fund (PPF). As a key member of the PPF administration team, you will be responsible for ensuring that administration services are provided to a high standard.

Key Responsibilities

• Be the main point of contact for allocated PPF clients and ensure that day-to-day administration services are provided to a high standard.
• Carry out routine administration services for other PPF clients as requested by Senior Administrators, Team Leaders, Pensions Manager, and Pensions Director.
• Maintain membership records on the administration system, calculate benefits for members, and set up new members on the system.
• Sort and file client documentation, enter jobs received onto the work log system, and deal with general queries from members, the PPF, and trustees.
• Monitor target due dates to ensure service level agreements and Key Performance Indicators (KPIs) are met for PPF clients.
• Record all PPF client events and time cost work undertaken for billing.
• Ensure that all work that leaves the team is of a high standard and adhere to the Trust-Based Pensions Administration Procedures Manual, PPF technical guides, and procedure notes.

Technical Knowledge and Professional Qualifications

Key Skills

• Good communication skills, both verbal and written.
• Ability to work on own as well as a member of a team.
• Sound understanding of current pensions legislation.
• Highly numerate, accurate, and literate.
• Analytical and numerical ability – able to analyse, evaluate, and interpret data.
• Ability to multi-task.
• Ability to prioritise workloads and deal with any urgent issues that arise.
• Reliable, flexible, and able to manage own work within strict deadlines.

Requirements

• Educated to A level standard.
• Experience carrying out a similar role with a Third-Party Administrator or In-house occupational pension scheme.

Recommendations

• Studying towards APMI or similar PMI examinations.
• Previous or some working knowledge of PPF processes an advantage but not necessary (full training will be provided).

Overarching Obligations

• Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures.
• Achieve a good standard of ethical behaviour, do the right thing at all times.
• Comply with all relevant professional standards.
• Comply with the FCA's requirements in relation to the Senior Managers & Certification Regime, Treating Customers Fairly, and the new Consumer Duty.