Head of Asset Servicing

4 days ago


Manchester, United Kingdom BNY Mellon Full time
Role and Responsibilities

We are seeking a highly experienced Client Service Director (SVP) to join our Asset Servicing, Client Experience team at BNY Mellon.

This role is responsible for delivering an outstanding client experience by ensuring that BNY delivers consistently high-quality services to our clients. The successful candidate will be expected to manage multiple client issues, from routine service issue escalation to new product rollouts.

You will work closely with our clients to understand their needs and deliver tailored solutions to meet those needs. You will also be responsible for ensuring overall service quality, client satisfaction, and a consistent client experience.

The ideal candidate will have:

  • Sufficient years of Middle office experience.
  • Experience in delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services.
  • Bachelor's degree or the equivalent combination of education and experience.
  • Minimum of total work experience in financial services or similar industry preferred.

Estimated Salary: $180,000 - $250,000 per year, depending on experience and location. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.



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