Food and Beverage Assistant

5 days ago


West Row, Suffolk, United Kingdom Ashdown Park Hotel & Country Club Full time

We are seeking a highly motivated and enthusiastic Food and Beverage Assistant to join our team at Ashdown Park Hotel & Country Club.

About the Role

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and wants to work in a dynamic environment. As a Food and Beverage Assistant, you will be responsible for ensuring that our guests receive the highest level of service, promoting the hotel's image, and providing information about the facilities and services we offer.

Key Responsibilities
  • To ensure all guests receive the highest level of service whilst being an ambassador for the hotel by promoting the hotel and its image.
  • To have a thorough knowledge of the hotel and thereby maximise opportunities to inform our guests of the facilities the hotel and wider group can offer when asked.
  • To ensure lounge, restaurants, meeting rooms and functions are set up as required and assist at special events such as weddings, receptions and corporate events, and carry out cleaning duties each day as directed.
  • Take food and beverage orders and relay them accurately, providing guests with information about menu items and allergens and if required make recommendations based on their personal preferences. Present and serve food and beverages to the highest standards ensuring guest satisfaction at all times.
  • Follow all food hygiene and safety protocols at all times.
What We Offer
  • A competitive salary of £22,000 - £25,000 per annum, depending on experience.
  • An enhanced holiday programme and reward scheme for long service.
  • Career development with accredited training providers.
  • Meals provided by our talented kitchen team.
  • We have plenty of free parking.
  • Generous 'Refer a Friend' bounty incentive.
  • We also have amazing recognition awards for exceptional customer service.
  • Reduced price stays in all of our hotels where you are treated like a guest no matter who you are (after successful completion of probation period).
  • Discounts available for spa treatments and for food and beverage (after successful completion of probation period).
  • Uniform provided.
  • Smart Pension Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts.
  • Access to Wagestream which helps you keep track of your earnings in real-time; helps you to save wages; gives you access to a financial health score checker.


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