Fraud Agent

4 weeks ago

Manchester, United Kingdom THG Full time

About THG

We're a fast-moving, global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Location: Based at our Icon 1 office or Northwich

Shift Pattern: 8.30am – 4.30pm Monday to Sunday on a rota basis (37.5 hours), candidates would be required to work 1 in 3 weekends

About Fraud at THG

Come and learn about all sides of fraud, from awareness and prevention to detection and resolution, across all our geographies. Our fraud team interacts with almost every other team in the business; there is never a dull moment.

The Online Fraud Agent will learn how to appropriately resolve fraud issues for customers, victims and third parties. We are looking for someone who is willing to learn about online fraud, with a curious and investigative nature.

Responsibilities:

  • You will learn to resolve fraud cases within agreed service levels and update customer accounts accordingly.
  • Use a combination of manual and automated tools to gather data and conduct investigations
  • Investigate and determine required action to prevent fraudulent transactions to mitigate loss to the business and its customers.
  • Work with cross-functional teams across THG for collaboration on fraud risks and investigations
  • Manage chargebacks (or similar) processes to agreed service levels and liaise with relevant teams to evolve and improve handling processes
  • Maintain the confidentiality of all information obtained during the investigations process
  • When required or appropriate, take or make calls to customers or victims to effectively resolve fraud cases
  • Follow the Fraud procedural policies set by the team - ensure, as a team, that these are the right policies.
  • Identify and analyse new and emerging patterns of fraud and make recommendations for new controls and improved monitoring.
  • Take on ad hoc tasks related to fraud projects as directed
  • Continuously train and up skill on Fraud matters and new tools available

Requirements:

  • Excellent verbal and written communication skills in English
  • 1+ years' experience in either Customer Services, Fraud Operations, Chargebacks, Audit or Banking
  • Performance driven, and able to work under pressure and to tight deadlines
  • Curious, with strong analytical skills and attention to detail to be able to identify patterns and trends
  • Ability to work on own initiative, and to be a team player
  • Professional attitude and demeanour with a high degree of integrity and confidentiality

Benefits:

Career Development

  • Access bespoke development programmes that have been designed and developed by our in-house L&D team.
  • Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

  • 25 days annual leave plus bank holidays.
  • Don't want to work on your birthday? We don't either Enjoy your day off on us
  • Enhanced maternity and paternity pay, depending on length of service.
  • Up to 10 days compassionate leave.
  • Buy back up to 3 days each year.
  • Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

  • Access face-to-face and virtual appointments with our in-house GP.
  • Access our in-house CBT therapist.
  • Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
  • State-of-the-art on-site gym.
  • Access to our on-site physio.

Other Perks

  • Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
  • Subsidised bus pass from Manchester City Centre to our ICON office.
  • Up to 50% staff discount on THG brands.
  • On-site staff shop.
  • Access to on-site barber.
  • Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
  • Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

  • Fraud Agent

    6 months ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 10,000...

  • Fraud Agent

    6 months ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 10,000...

  • Fraud Agent

    4 weeks ago

    Manchester, United Kingdom THG Full time

    About THGWe're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.Location: Based at our Icon officeShift Pattern: 8.30am – 4.30pm Monday to Sunday on a rota basis (37.5 hours), candidates would...

  • Fraud Agent

    2 months ago

    Manchester, United Kingdom THG Full time

    About THGWe’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. We handle everything in-house, including...

  • Fraud Agent

    2 months ago

    Manchester, United Kingdom THG Full time

    About THGWe’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. We handle everything in-house, including...

  • Fraud Agent

    2 months ago

    MANCHESTER, United Kingdom THG Full time

    About THG We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. We handle everything in-house, including...

  • Fraud Investigator

    4 weeks ago

    Manchester, United Kingdom THG Full time

    About THGWe're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.Location: GlobalAbout Online FraudThe risk of fraud grows as payment and transaction mechanisms multiply and organisations become...

  • Fraud Investigator

    2 months ago

    Manchester, United Kingdom THG Full time

    About THGWe’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. We handle everything in-house, including...

  • Junior Fraud Investigator

    6 months ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 10,000...

  • E-commerce Anti-Fraud Agent

    3 days ago

    Manchester, United Kingdom The Hut Group Full time

    **Job Description:**You will learn to resolve fraud cases within agreed service levels and update customer accounts accordingly.Use a combination of manual and automated tools to gather data and conduct investigations.When required or appropriate, take or make calls to customers or victims to effectively resolve fraud cases.Identify and analyze new and...

  • Digital Fraud Prevention Specialist

    2 days ago

    Manchester, United Kingdom The Hut Group Full time

    **The Hut Group: A Global Leader in Digital Commerce**We are a fast-paced, global technology group that specializes in taking brands directly to consumers. Our portfolio includes leading brands such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.**Our Unique...

  • Fraud Prevention Specialist

    2 weeks ago

    Manchester, United Kingdom THG Full time

    About THGWe're a fast-growing, global technology group that specializes in taking brands directly to consumers.Our comprehensive approach includes technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics.Location: Based at Icon 1 or NorthwichShift Pattern: 8.30am – 4.30pm Monday to Sunday on a rota basis...

  • Fraud Investigations Manager

    4 weeks ago

    Manchester, United Kingdom THG Full time

    About THGWe're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.Location: About Online FraudThe risk of fraud grows as payment and transaction mechanisms multiply and organisations become more...

  • Fraud Investigator

    4 weeks ago

    Manchester, United Kingdom THG Full time

    About THGWe're a global technology group that specializes in taking brands directly to consumers. Our comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.LocationOur fraud department is involved in all parts of the fraud process, from awareness and prevention to detection and...

  • E-Commerce Security Agent

    2 days ago

    Manchester, United Kingdom THG Full time

    About the RoleAs an E-Commerce Security Agent at THG, you will be part of a fast-paced team working to protect our customers from online fraud. You will learn how to resolve complex fraud cases and work closely with cross-functional teams to prevent future incidents.Our ideal candidate has excellent communication skills, 1+ years of experience in customer...

  • Financial Fraud Prevention Specialist

    1 week ago

    Manchester, United Kingdom THG Full time

    Discover a fulfilling career with THG, a leading global technology group. We're driven by innovation and a passion for taking brands direct to consumers.We operate a comprehensive ecosystem that includes technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This integrated approach enables us to stay...

  • Fraud Investigations Team Leader

    2 months ago

    Manchester, United Kingdom THG Full time

    About THGWe’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. We handle everything in-house, including...

  • Refund Administrator

    5 months ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 10,000...

  • Administrator

    5 months ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 10,000...

  • Conveyancing Solicitor Professional

    2 days ago

    Manchester, United Kingdom CV-Library Full time

    Fast growing and quality accredited conveyancing service company seeks skilled Conveyancing Fee Earner to join their team in Greater Manchester.About UsWe are a dynamic and supportive firm that rewards talent, drive, and commitment from our employees. Our mission is to build a culture where people can enjoy their work, achieve their career potential, and...