Apple Product Expert

5 days ago


London, Greater London, United Kingdom ENGINEERINGUK Full time
Specialist: Full-Time, Part-Time, and Part-Time Temporary

This role involves delivering exceptional customer experiences at Apple Retail stores. As an Engineering Specialist, you will foster brand loyalty and create owners of Apple products and services by providing personalized recommendations, delivering excellent service, and staying up-to-date on Apple's products, services, and purchase options.

Key Responsibilities:

  • Deliver top-notch service to customers by understanding their needs, identifying ownership opportunities, and presenting products and services
  • Maintain expertise on Apple's products, services, purchase options, and Product Zone sales processes
  • Support colleagues in the store by sharing knowledge about Apple's products, services, and purchase options
  • Ensure accuracy and adhere to guidelines
  • Perform other tasks as needed, including providing customer service and support in other areas of the store

Requirements:

  • Availability to work a schedule based on business needs, including nights, weekends, and public holidays in the retail store

Preferred Qualifications:

  • Demonstrated knowledge of Apple products and services
  • Ability to personalize solutions based on customer needs and effectively communicate them
  • Experience working in a fast-paced environment and supporting multiple customers at the same time
  • Strong team player with shared responsibility and accountability
  • Curiosity and openness to learning from others and helping each other grow

Compensation: The estimated salary for this role is between $45,000 and $65,000 per year, depending on location and experience.



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