Housekeeping Coordinator Team Lead
2 weeks ago
Company Overview
\The Savoy, a Fairmont Managed Hotel, is renowned for its outstanding service and excellence in the hospitality industry. With a rich history dating back to 1889, the hotel has played host to royalty, world leaders, and legends of the stage and screen.
\As a luxury hotel, we pride ourselves on delivering five-star service and exceeding our guests' expectations. Our team is passionate about developing and promoting talent, offering unwavering support and recognition to our colleagues, as well as a competitive benefits plan.
\Salary and Benefits
\We offer a competitive salary of £32,000 (including service charge) and a range of benefits, including 31 days of holiday, a cashback scheme for everyday wellbeing/healthcare expenses, and special rates for Savoy colleagues and their friends & family.
\Job Description
\This role involves providing an extraordinary and seamless guest experience while communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role, which requires working on a rotational basis – morning, evening, and weekends.
\You will be accountable for handling all internal and external calls to housekeeping, distributing information efficiently through full utilisation and monitoring of Opera, REX, and RSM. You will also set teams up for success by undertaking schedules, task lists, guest preparation, and other administration tasks.
\Required Skills and Qualifications
\To succeed in this role, you will need excellent communication skills, both verbal and written, with the ability to communicate effectively with people of all levels. You will also require proven organisational skills, the ability to work independently, and enthusiasm and positivity with the ability to build trusting relationships.
\A keen eye for detail and flexibility to work different shifts are also essential. Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
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