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Retail Operations Lead
2 months ago
About the Role
We are seeking a highly skilled and experienced Store Manager to lead our team of Fragrance Specialists at Le Labo. As a Store Manager, you will be responsible for driving sales, customer service, and operational excellence in our store.
Key Responsibilities
- Lead and manage a high-performing team of Fragrance Specialists to achieve sales and customer service targets.
- Develop and execute business plans to drive sales growth and improve customer experience.
- Manage store operations, including inventory management, cash handling, and facilities maintenance.
- Coach and develop team members to improve their skills and performance.
- Collaborate with the management team to achieve company goals and objectives.
- Ensure a positive and inclusive store environment that reflects the values of Le Labo.
Requirements
- Proven retail management experience, preferably in the beauty or luxury goods industry.
- Experience in sales analysis, staff scheduling, and inventory management.
- Strong leadership and coaching skills, with a proven track record of developing high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Flexibility to work a variable schedule, including evenings and weekends.
- Proficient in Microsoft Office applications.
- Proof of right to live and work in the country.
About Le Labo
Le Labo is a New York-based perfume house that is renowned for its high-quality, handmade perfumes and home scents. We are committed to providing an exceptional customer experience and building strong relationships with our customers and colleagues.
Benefits
- Competitive salary and commission scheme.
- Annual leave and family leave.
- Product discount and staff concession.
- Mental health wellbeing initiatives.
- Benefits platform with exclusive discounts and offers.
- Extensive training and development opportunities.
Equal Opportunities Employer
Le Labo is an equal opportunities employer and welcomes applications from all qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
