Insurance Portfolio Manager

1 week ago


Bristol, Bristol, United Kingdom Howden Full time
Job Overview

We are seeking an experienced Insurance Portfolio Manager to join our team at Howden. The successful candidate will be responsible for handling a portfolio of Financial Lines claims, including Solicitors, Accountants, Architects, and Surveyors.

This is a hybrid role with an expectation of 3 days working in the office. Although primarily focused on Professional Indemnity, the team also handles Directors & Officers, Cyber, and Financial Institutions claims, and there may be scope for the right candidate to move into these areas in the future.

Key Responsibilities:

  • Manage the entire claims process, including larger and contentious claims, from investigation to settlement.
  • Utilise in-depth knowledge of insurance policies and claims procedures to assess and adjudicate claims accurately.
  • Collaborate with internal teams, external vendors, and stakeholders to ensure timely claim resolution.
  • Analyse claims data to identify trends, reduce claim frequency, and improve processes.
  • Provide leadership and mentorship to claims handlers and junior team members.
  • Develop and maintain strong relationships with clients, brokers, insurers, and loss adjusters.
  • Stay updated on industry trends, regulatory changes, and emerging technologies to improve claims management.
  • Prepare and present reports on key performance indicators.
  • Visit clients in the event of a loss to investigate and manage claims effectively.
  • Negotiate with insurers to achieve favourable settlements within policy terms.
  • Advocate for the claims function and settlements to enhance client satisfaction.

Requirements:

  • Strong understanding of insurance policies, coverage types, and claims procedures.
  • Proven brokerage and client relationship management experience.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to work independently in a fast-paced environment.
  • Confident and resilient under pressure.
  • Ability to provide mentoring and guidance to junior team members.
  • Adaptability to diverse personalities and cultural backgrounds.
  • Compassionate approach to providing emotional support to clients during difficult situations.

Salary: £60,000 - £80,000 per annum, depending on experience.

Benefits:

  • A career that you define.
  • Ongoing training and development opportunities.
  • Hybrid working arrangement with 3 days in the office.
  • Access to a range of employee benefits, including health insurance, pension scheme, and annual leave.


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